Frequently Asked Questions

🚚 Where are you based?

We're based in Melbourne, Australia.

 

💡 How does it work?

It’s easy!

  1. Choose your item (mug, blanket, phone case, etc.)

  2. Upload a clear photo of your pet and add any notes including your pet's name

  3. We’ll create your custom artwork. (Tip: if you want to see a digital proof before we print it, select the 'Add Digital Proof' option)

  4. Your design is sent to print and shipped to you!

 

📷 What kind of photo should I upload?

We recommend a clear, well-lit photo of your pet taken at eye level, with their full face in view. Natural lighting is best. Avoid blurry or dark photos.

See our full photo tips here → Photo Tips

 

🎨 Can I see the artwork before it’s printed?

Yes! Just select the 'Add Digital Proof' option when ordering, and we’ll email you a digital proof of your design within 1–3 business days of receiving your order. 

 

🐕 Can I include more than one pet in one design?

Absolutely! Additional pets are $10 each. Just make sure all pets are clearly visible in the uploaded image, or upload one per pet with a note in the instructions.

 

🖼️ What kind of products do you offer?

We currently offer custom:

  • Mugs

  • Blankets

  • Phone Cases

  • Posters & Prints

If there's a specific product you'd like, let us know here.

 

💬 Still have questions?

Contact us here or DM us on Instagram — we’re here to help!

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